Detalle de la Oferta

Descripción de la Oferta

SUMMARY
Provide technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

- Load & verify software packages.
- Support any resource on projects as assigned.
- Troubleshoot and resolve end user issues.
- Install & configure PC/Peripherals.
- Follow all corporate, regional and local ISS & Site policy.
- Resolve site level Incident management.
- Populate knowledge Database & Configuration Management Database where appropriate.
- Information Technology Infrastructure Library knowledge.
- Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.
- Install and Configure PCs (Ghost).
- Troubleshoot basic issues with scanners (MES/SAP RF).
- Administer the PBX (re-enabling and creating phones).
- Provide Support via phone for offsite users.
- Purchase software and hardware via the P.O. Process.
- Administer user accounts via Bind View. (Use of AD).
- Provide Maintenance and Support of Audio Visual equipment.
- Perform basic level of support for users on IT baseline apps.
- Following all procedures around the ISS security policy.
- Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
- End user technical assistance.
- Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Loads and verifies correct operation of software packages.
- Troubleshoots and resolves end user problems and ensures correct operation of personal computers.
- Simulates or recreates user problems to resolve operating difficulties.
- Maintains inventory of computer parts and lo of all repairs/service performed.
- Provides training and technical assistance to users.
- Safety and health rules and regulations associated with this position and as directed by supervisor.
- Participate in the exchange of ideas and information within the department.
- Ask questions; encourage input from team members.
- Provide regular updates to appropriate managers.
- Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Drive continuous improvement through trend reporting analysis and metrics management.
- Assure that procedures and work instructions are efficient and not redundant.
- Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.
- Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
- Confer with reporting manager on complex or unusual situations.
- Establish new measurement systems if/where possible.
- Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
- Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
- Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Maintain discretion and confidentiality in all areas pertaining to the IT systems.
- Understand and embrace the business and IT strategic direction.
- Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
- Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS
High School diploma and one year of experience OR an equivalent combination of education and experience. A+ certification required. Knowledg